Information we collect
We collect information that learners, agency contacts, or prospective customers provide directly. This may include name, email address, phone number, agency name, seat count, course interests, quote-request details, enrollment information, account information, and communications with Sparks Legacy Academy.
When course delivery, checkout, authentication, and analytics are live, the platform may also collect course progress, quiz activity, completion records, device information, browser information, approximate location, referral source, and site usage data.
Payment information
When online checkout is enabled, payment card information may be handled by third-party payment processors. Sparks Legacy Academy does not need to store full payment card numbers on its own servers.
How information is used
- Respond to quote requests, questions, and enrollment inquiries.
- Process purchases, agency seats, monthly access, invoices, and support requests.
- Provide course access, progress tracking, assessments, certificates, and learner support.
- Send administrative messages, course updates, reminders, and service notices.
- Improve the website, course materials, user experience, security, and reporting.
- Comply with legal, billing, tax, security, and contractual obligations.
Analytics and tracking
We utilize third-party analytics tools, including Google Analytics, and tracking technologies like cookies and tracking pixels (such as the Meta Pixel). These tools automatically collect automated data (including IP addresses and pages viewed) to analyze website traffic and deliver targeted marketing advertisements. You can adjust your browser settings to refuse cookies or use browser opt-out add-ons to prevent analytics tracking.
How information is shared
We do not sell or rent your personal information. However, if your account was purchased or provided by your employing agency or organization, your course progress, completion status, and login activity may be shared with that organization's administrators.
Information may also be shared with service providers that help operate the site, process payments, send email, host content, authenticate users, provide analytics, or deliver courses, and where required by law, to protect rights and security, or to complete a business transfer.
Data retention
Information is kept as long as needed for course access, account records, agency reporting, legal obligations, dispute resolution, billing, security, and legitimate business purposes. Retention periods may vary by data type and service provider.
Security
Sparks Legacy Academy uses reasonable administrative, technical, and organizational safeguards designed to protect information. No website, email, or online service can guarantee complete security.
Children
Sparks Legacy Academy is intended for adult professionals and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Privacy choices
Visitors and learners may request access, correction, deletion, or restriction of certain personal information, subject to legal, billing, security, and operational limits. Marketing emails may include an unsubscribe option when applicable.
Contact
Privacy questions can be sent to michelle.sparks@sparkslegacyteam.com.
